Return & Refund Policy

At Belle & Borough, we're committed to ensuring your satisfaction with every purchase. If something isn't quite right, we're here to help. Please review our policy below for details on returns, refunds, and cancellations.

How to Submit a Return or Refund Request

If you need to request a return or refund, please contact us within 15 days of receiving your order at support@belleandborough.com.

We accept returns for:

• Damaged or faulty items.

• Undamaged items that are returned in their original, unused condition and original packaging. Please note that a 20% restocking fee will be deducted from the refund for all approved returns of undamaged items.

If you receive a damaged or faulty product, please report it as soon as possible so we can resolve the issue promptly.

When contacting us, please include:

• Your order number.

• Photos of the issue (for damaged or faulty items).

We aim to respond to all requests within 7 business days.

Once your return is approved, we'll provide instructions for returning your item to our facility. Please do not send items back without prior authorization, as unapproved returns cannot be accepted.

Conditions for Returned Items

Belle & Borough will not grant a refund, credit your account, or replace a product in the following circumstances:

• Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for any applicable reshipment costs once an updated address has been confirmed.

• Unclaimed Shipments – Orders returned to our facility because they were unclaimed will require payment of applicable reshipment costs before they can be sent again.

• Order Already in Production – If you wish to cancel an order that has entered production, but has not yet shipped, we may be unable to cancel or refund the order because production has already begun.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or denial of your refund.

If approved:

• Refunds for damaged or faulty items will be issued in full to your original payment method.

• Refunds for undamaged returned items will be issued to your original payment method less a 20% restocking fee.

Please allow 5–10 business days for your bank or payment provider to process your refund after it has been issued.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants).

• Personal care goods (such as beauty products).

• Sale items.

• Gift cards.

If you have questions about whether your item is eligible for return, please contact us at support@belleandborough.com before initiating a return.